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The "Check for Updates" is returning a "Could not check for updates" message.

I am not sure if this makes any difference but I have tested this via Sybase Central and ISQL.

From a command line dbsupport -iu shows that is down.

asked 14 Jun '12, 09:01

Derli%20Marcochi's gravatar image

Derli Marcochi
accept rate: 33%

FWIW, it's still (or again?) down:

Failed to connect
The host could not be contacted. If this persists, you should contact the administrator of the remote site.

(18 Jun '12, 03:52) Volker Barth

Ok, so for what its worth and in the interest of being as open as we can be, the check-for-update system was unexpectedly down for quite a while due to some network restructuring.... but as it has been noted by others, it is now up (as of Wednesday evening/early Thursday morning).

While the system was down a number of new EBFs were posted and the info about these new EBFs needed to get pushed out to the check-for-updates system... which has now been done (as of Thursday afternoon).

Hopefully everything should now be back to normal!

Thank you for your patience.

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answered 21 Jun '12, 21:47

Mark%20Culp's gravatar image

Mark Culp
accept rate: 41%


Thanks for that "Info update service" - much appreciated, Mark:)

(22 Jun '12, 04:25) Volker Barth

I just tested it again and the Check for Updates service seems to be back up. No upgrades found for the options I have installed for the SA version (for Windows).

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answered 21 Jun '12, 09:03

Derli%20Marcochi's gravatar image

Derli Marcochi
accept rate: 33%

edited 21 Jun '12, 09:11

Hm, as EBF has been released a few days ago, IMHO you should be informed about that - so there still might be something missing or not working...

(21 Jun '12, 11:40) Volker Barth

@Volker, I recall seeing in another place that a new EBF was to be released. Does 3742 show for you as available for download?

(21 Jun '12, 12:37) Derli Marcochi

EBF 3742 is now showing as available for download.

(21 Jun '12, 19:41) Derli Marcochi

This is a known issue and IT is working to resolve it. I am unsure how quickly IT will have it back up?

I will post back here when IT has it fixed.

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answered 14 Jun '12, 09:06

Mark%20Culp's gravatar image

Mark Culp
accept rate: 41%

FWIW, has the forum website been down around 5 hours before?

(14 Jun '12, 09:16) Volker Barth
Replies hidden

@Volker, I didn't have any issues accessing the forum today.

(14 Jun '12, 09:20) Derli Marcochi

But I had, around 10am, for about an hour or so. Pinging failed.

(14 Jun '12, 09:56) Reimer Pods
Replies hidden

Yes, that's about the time I tried, too (MEST/CEST).

FWIW, pinging that address (and still fails for me with timeout - but I guess the server simply doesn't generally respond to ICMP requests for reasons of security...

(14 Jun '12, 10:05) Volker Barth

Yes, it was down earlier today.

(14 Jun '12, 10:59) Breck Carter

...We might wait for some book keeping in the bottom line:

Maintenance log

(14 Jun '12, 11:02) Volker Barth
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question asked: 14 Jun '12, 09:01

question was seen: 3,116 times

last updated: 22 Jun '12, 04:25