We were trying to request SAP SQL Anywhere Authentication Signatures for a customer's OEM version by following the documentation: https://help.sap.com/viewer/61ecb3d4d8be4baaa07cc4db0ddb5d0a/17.0/en-US/814c21e06ce21014889984619af8897b.html

The confirmation after filling out the form says “Thank you” and to expect an email within 48 hours.

Now, more than 10 days have passed, but we have neither received the signature, nor any feedback about it. Can we expect an answer / signature by email? Or what happens now?

Thank you, Helga

asked 07 Dec '20, 08:27

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Helga
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1

I will follow-up on this request.

(07 Dec '20, 08:57) Chris Keating
1

Can you contact mike DOT paola AT sap DOT com who can address this for you. Please include the Company Name, Application Name values that were used on your initial request. It might also be helpful to provide the CBSS (Customer Bill-Ship-Sold To) number if available to facilitate with the request.

(07 Dec '20, 09:11) Chris Keating
1

Thank you - I will do that. best regards, Helga

(07 Dec '20, 14:17) Helga

Welcome to the semi-formal but Still The Best! forum for SQL Anywhere :)

Everyone's welcome, and so are all questions.

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answered 07 Dec '20, 15:29

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Breck Carter
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accept rate: 20%

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question asked: 07 Dec '20, 08:27

question was seen: 310 times

last updated: 07 Dec '20, 15:29