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Hi DB server suddenly crashed just leaving a popup Application popup: dbsupport.exe - Application Error : The application was unable to start correctly (0xc0000142). Click OK to close the application. Nothing else I can find in event viewer that will give me a hint. Are there any logs that SA maintains somewhere that might clue me in? Thanks Directory of C:\Program Files\SQL Anywhere 17
12/22/2023 02:25 <DIR> .
12/22/2023 02:25 <DIR> ..
10/10/2018 13:41 <DIR> Assembly
12/22/2023 02:25 <DIR> Bin32
12/22/2023 02:25 <DIR> Bin64
11/26/2023 03:22 <DIR> Charsets
12/22/2023 02:25 <DIR> Deployment
10/10/2018 13:41 <DIR> Documentation
12/22/2023 02:25 945 installed.ini
12/22/2023 02:25 <DIR> Java
04/01/2016 17:37 11,115 license.txt
11/26/2023 03:22 <DIR> Node
10/12/2017 14:18 4,050 readme_de.txt
12/01/2017 11:58 272,708 readme_EBF.html
11/24/2017 15:11 3,223 readme_en.txt
10/12/2017 14:18 4,199 readme_fr.txt
10/12/2017 14:18 3,809 readme_ja.txt
10/12/2017 14:18 2,944 readme_zh.txt
11/24/2017 17:05 16 SAP_SQL_Anywhere_version.txt
12/22/2023 02:25 <DIR> Scripts
11/26/2023 03:22 <DIR> SDK
12/22/2023 02:25 <DIR> SNMP
11/24/2017 17:00 34,287,616 sqlacockpit.template
10/10/2018 13:41 <DIR> Support
12/22/2023 02:25 <DIR> ThirdPartyLegal
11/26/2023 03:22 <DIR> UltraLite
11/26/2023 03:22 <DIR> VCSAgent
10 File(s) 34,590,625 bytes
17 Dir(s) 349,016,440,832 bytes free
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question asked: 10 May, 09:16
question was seen: 1,152 times
last updated: 10 May, 11:50
AFAIK, crash logs should be left in the SQLA diagnostic directory, as marked by the SADIAGDIR environment variable or (on Windows) within %PROGRAMDATA%\SQL Anywhere 17\diagnostics.
If a case is not automatically submitted to SAP, you can still do that manually via the dbsupport utility.
Hi Volker No directory diagnostics
So what does the following reveal (it should list the crash reports that have not been submittet to Tecthnical Support)?
FWIW, in my case, the Technical support site seems currently unavailable, the query for Software updates (option -iu) returns en error:
It would probably be a good idea to use HTTPS instead of HTTP for such requests in 2024, dear SAP...
Not sure how, but how but it created two directories and removed the others (back to normal now) but there was a dump file - however it's corrupted and won't open.
This system is now back online. If you have a crash dump that is important, you may want to consider opening a support incident. I recognize that in this case the dump is likely corrupt for for future instances.