I'm trying to have a go with v17 to investigate what look like a really interesting set of new features. I have (eventually) been able to download a copy from my support portal account. This gives access to the main download and a pdf that calls itself my Temporary Licence Key - it asks me to get a permanent key asap - but we'll come to that later.
I run the installer and get asked for my key, which I enter:
I press Next and nothing happens - no error message - nothing. (I also tried the third option but that was the same). I know I can install the Developer edition, but I'd rather do it properly first time.
I tried to follow the link to get a permanent key - this is given as http://service.sap.com - which just dumps you at the home screen. I hunted around and eventually found something at
but that 65 page document makes no sense whatever to me. It goes on about SySAM 2 enabled products and all sorts of stuff but doesn't mention SQL Anywhere. maybe it's all about ASE- but it doesn't say so.
Also - the Passport system that made this whole business slightly less painful seems to have stopped working and you have to enter credentials again and again - but maybe that's just my set up. It was OK the last time I got an ebf. Links to the Passport request service that I found on this forum are broken and when I tried to search for it, I was asked for my credentials for the £$$%&* time - at that point I gave up. When I last had a rant on this subject I (and everyone else) were promised improvements - but it just gets worse.
If I hadn't recently paid a six figure sum to SAP in fees I might not find this hassle quite so irritating - but it really does need to be streamlined for everyone. Not just more (and meaningful) instructions, but a process that doesn't reduce one to fury before one even starts. A 65 page document on how already licensed and paid up customers should apply for a licence key should surely be sending out very loud alarm bells.
asked 23 Jul '15, 21:50
Justin - Engineering is looking into why that temp key is not working. However, as you've already stated, I would just install as a Developer Edition. Regarding the "production license keys", that 65 page document you reference actually covers SQL Anywhere in slides 36-38 (section entitled Generating License Key Pool Keys). I'm sorry to see you're running into these irritations - transitions to new systems are never straight-forward but we'll try to iron out these issues to the best of our abilities as they're reported. Regards, Mike
answered 24 Jul '15, 11:40