So I feel like I've been hit in the chest with a baseball bat by SAP.
First off, let me give some history. I have been a SQL Anywhere OEM partner since 2005. Now I am an ISV. We have an application that we have developed for the Transportation/Logistics industry. Using PowerBuilder on the client side and SQL Anywhere on the back end. It was honestly the combination of two perfect products.
However, I'm independent. We're a startup. And I'm basically paying for all of this out of my own pocket. In 2005 I signed a "No prepay" contract. I paid $500 a year for this contract. The cost per seat was higher then if I had bought say 1000, 5000 or 10000 seats initially. But I was OK with that. I could build the cost of deploying SQL Anywhere into the cost of the product. To me it was worth it.
Every year I received a bill from Sybase and I gladly paid it. I have a subscribenet account that gives me access to Everything SQL Anywhere from SQL Anywhere 12 all the way back to ASA8 I believe.
At the end of 2013 I did not receive a renewal. I didn't know why, but my schedule had been kind of crazy and figured it had to do with the whole SAP transition. No problem, I'll just get in touch with my sales guy James Gingerich. He can clear this up for me. Plus I have him as a Facebook friend, so it will be easy to reach him.
I sent him a message asking him if we could talk. He said sure, no problem, whenever. He asked what was up. Said I needed to discuss my contract. That's when he hit me with the big news. "Oh, I thought you knew Jeff. SAP laid off ALL of the sales guys from Waterloo". I was literally in shock. I told him that I had not heard. We talked about what his plans were, etc, and that was more or less it.
After that, I made some contacts with SAP to see who was handling my contract. I was told that the Business Objects guys handled the SQL Anywhere contracts now. Of course I'm thinking "Wonderful".
So finally a few days ago I get the call. I explained that I had not received my contract, or any of the SQL Anywhere 16 content like I had received all previous content. He says "Oh yes Mr. Gibson. We have your contract right here. We can get it back up and going with no problem. And great news!!! The OEM fee has been done away with". Now I'm thinking "THIS IS GREAT!!" I can get my contract going again and it won't cost me anything.
Then he hits me with the SAP DEATH BLOW!! "All you have to pay is the support fee every year". I should have known not to ask the next question. "OK, how much does that cost". His response. "Oh, it's only $3,000 per year!!". Like that was supposed to make me feel better.
Now I'm sitting here thinking. Not only is PowerBuilder floundering, but I may very well lose my ability to bundle SQL Anywhere in my product without gutting my checking account for $3,000 that I don't even have.
I would absolutely consider this SAP killing the small development shops. I can get my hands on multiple other databases for practically nothing or free, yet I've always gone with SQL Anywhere because it is the best. Plain and simple. But when they are ending a sentence with $3,000.... That is a number my checkbook can't handle.
Is there anybody there on the inside that might be able to point me in the direction of how this issue could be corrected? Is there another path I can go down with SQL Anywhere??? Another pricing structure??? Anything???
I swear. Every day I turn around, SAP is doing SOMETHING to screw the small development shops.
I would love to hear what others are hearing or catching on this. My point of disappointment with SAP is at such a level that I'm to the point of putting an email together to send to the upper brass at SAP. This is literally unacceptable.
In my opinion.
asked 01 Aug '14, 18:48
Jeff - let me look into this further to see what can be done. It may take some time to navigate the process but I'll see what options may be available to you. Since this is your OEM contract we're discussing, let's take this offline at firstname.lastname@example.org. Shoot me an email and we can continue the discussion there. Thanks. Regards, Mike
answered 04 Aug '14, 09:35
Not that It helps you any but we prepay our licences and have found ourselves in a similar situation.
We now have to cough up a %age of the licence fee every year for access to EBF's which effectively increases our costs by 5% for every customer we have! I can tell you that it is quite a considerable amount of money that we can build into future customers charges but not all those who have signed up already.
We have given up and rolled over. We had a number of customers on board to fight it including someone who is spending hundreds of thousands a year and they just were not interested. Take it or leave it!
I wish you luck.
answered 06 Aug '14, 08:37
Jeff - I know we had lots of back and forth but wanted to close the loop on this thread. I touched base with your AE and understand the two of you have discussed options that will allow you to move forward. Bill - per our discussion, you also now have an understanding of the different options for your particular situation. I hope this helps alleviate some of the concerns expressed in this thread. If not, I would encourage you (or anyone else running into similar problems) to reach out to me directly at email@example.com. Thanks.
answered 20 Aug '14, 09:22
Sounds very familiar. We've used Sybase SQL Anywhere for over 10 years...since Version 5.0 and PowerBuilder since Version 4.0. The new SAP Website is a horror to deal with; absolutely horrible. I'm fairly certain it was designed by a moron with a Napoleonic complex. We just got our invoice for support and there's no way in hell we're going to renew. What support? We've decided that it's easier to convert our apps to MS SQL and far less hassle than trying to do business with a mindless juggernaut like SAP. SAP isn't interested in the small developer. Unfortunately for them, there are alternatives out there. Take a look at Visual Studios coupled with Telerik controls...it's less expensive than PowerBuilder and their support blows SAP out of the water. F em.
Bryan Jones Clinical Software Solutions
answered 02 Aug '14, 07:35
Jeff, your story is EXACTLY our story, our size, our situation. You seem to have more hope than I do that something can change.
I have given up.
But having said that, if I can support your cause in any way, please do let me know. bill-at-aumenconsulting-dot-com
answered 05 Aug '14, 11:48