As the Marketplace seems to the place to go to get product downloads and EBFs in the near future, how do I get access to that?
I have a valid SPDC account and a valid SCN account but both do not work there. I'm told to use a "S User ID" to register (whatever that is), however, the according registration form requires a "Customer or Installation Number", and that is told to be one of the following:
Where does SQL Anywhere come into play here?
Do I need to ask my sales person to get one?
Frankly, that SAPification all seems to make things so complicated - last week I tried to re-enable an SCN account, and it took me almost half an hour to successfully reset the "Password reset dialog": No matter how complicated my PWD attempt was, I always was told (in German): "Komplexität des Kennworts unzureichend" (i.e. "insufficient password complexity") - until I noticed I had to use a password with exactly 8 characters (and not "at minimum 8").
Personally, I consider humility a virtue but I don't like a simple "Change password dialog" to make me feel like a complete fool or worse...
Note: I'm aware that the very helpful Sybase/iAnywhere folks are not responsible and should not be blamed for that migration, and that this question may sound off-topic here - however, I would not even know how to ask such questions in the SAP/SCN web jungle...
If you are a Sybase partner, you should have received some mails fom SAP welcoming you and telling you the created s-user ID.
Probably if you buy a SAP Sybase support package you will become a customer and you can use the above mentioned way with the Installation number.
For currently active support plans you should have received mails from SAP too. Otherwise you will have to contact your sales rep.
Off topic: You will need extra training for using the Marketplace.
answered 03 Jun '14, 08:16
This answer anticipates what happens once you have your S-User ID and try to use it :)
OK - I have just used an hour of my life (and that of a very helpful & patient chap at SAP support) to find how to download an ebf - so while I can remember here are some tips
There is a way of reducing the credentials insanity, which is to request a "Single Sign-on Certificate" also known as an "SAP Passport" at www.service.sap.com/tcs This installs a certificate in your browser which you offer instead of credentials each time.
Another confusion is that there seem to be two versions of the web site that look a bit different - the more sophisticated one at http://service.sap.com/ssp and a more basic one at http://service.sap.com
The base versions of software can be found at Installations and Upgrades rather than Support Packages and Patches in 6 above.
In the past I may have referred to the Sybase EBF / Maintenance pages, and the Sybase Product Download Centre, on this forum and on the old news groups as "somewhat clunky", "un-intuitive" or even "hopeless". What I meant of course was that they were "wonderful triumphs of the user interface designer's art - unparalleled among support sites"