The old Sybase web site (http://www.sybase.com/) has a notice "To All Sybase Customers:" that "Upon renewal, Sybase customers on active maintenance will migrate to SAP® Enterprise Support."
That seems an odd option for an ultralight/embedded/mobile/small office/departmental database like SQL Anywhere. Does anyone know whether SAP is actually directing SQL Anywhere customers to SAP Enterprise Support, or are they being directed to SAP Standard Support?
Conversations I've had indicate that SQL Anywhere impresses senior people in SAP and it has a very bright future in the company, technologically speaking.
That takes care of Fear Number One, "SQL Anywhere will fade as a technology".
Fear Number Two, "SAP will mistreat small customers", that's another story. Here's my belief: iAnywhere people will not allow that to happen, even if for some inexplicable reason SAP higher-ups do not follow the financial industry's motto "be nice to the small customers because they might become large customers".
Fear Number Three, "Salesmen are [fill in epithet]", well, when has that ever not been the case? In any industry, any market? You know what to do... :)
answered 14 May '13, 07:45
I don't know for sure, but regardless of what is recommended in general, I am sure each case is different. The right support option for you is something that should be discussed with your sales rep. when renewal time comes around.
answered 13 May '13, 09:49
As a former Sybase Partner I have found that the transition to SAP has made it nearly impossible to buy or sell the SQL Anywhere Solution for our customers. So while SAP says they aren't going to mistreat small customers - they are most certainly not doing well with small partners.
First of all they said we would be seamlessly transitioned as partners under regional managers - however the fine print is that we all had to commit carry $4 million in liability insurance to cover SAP's possible losses from our selling their software (never ever have I heard of something like the from Oracle, Microsoft or Sybase). We use to be able to order Product for our customers from the Eshop - now we find we have to contact the mid tier partner and they have to contact our customers directly - bypassing us to get the customer to sign elaborate licensing agreements just to purchase a copy of SQL Anywhere workgroup.
We used to be able to sell runtime licenses for an embedded application - now we can't even get anyone to return our calls about that agreement - and now the list price of the product is starting to skyrocket.
Ive been a Microsoft Partner, Oracle Partner, and Sybase Partner and never found it anywhere as difficult as trying to sell product for SAP.
Without small Partners - there won't be small customers....
answered 02 Apr '14, 03:30
Two days before I posted the question here, I posted it on the SAP Community Network, but the moderator didn't release it until it didn't appear until last Sunday, 11 days later.
In the meanwhile, I posted here and got immediate and fantastic response.
Even worse, once the question did get posted on the SAP Community Network (and got a nice response from Jason H.), I couldn't figure out it's user interface to post a follow-up comment there.
answered 21 May '13, 13:31